Why hasn't my tracking information updated?Updated 3 months ago

Sometimes, there's a delay between the info being updated and the actual movement of the package from one of our partner fulfillment centers. It's often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect. If you'd like us to look into it please email [email protected] and we'll take care of you.